Return & Refund Policy

Last Updated: August 2026

Welcome to Nexalam. Your satisfaction is our priority. If you receive a damaged, defective, or incorrect item, we are here to help.

Our Return Policy

You may request a return or replacement within 14 days of receiving your order if:

• The product arrived damaged.

• The product is faulty or defective.

• You received the wrong item.

• The item is significantly different from the description on our website.

To be eligible for a return, the product must:

• Be reported within 14 days of delivery.

• Be unused whenever possible.

• Be returned with its original packaging and all included accessories.

• Include proof of purchase (order number or receipt).

Damaged or Faulty Products

If your item arrives damaged or develops a fault upon arrival, please contact us within 48 hours of delivery.

To speed up the process, please provide:

• Your order number.

• Clear photos or a short video showing the damage or fault.

• A brief description of the issue.

After reviewing your request, we will offer one of the following at no additional cost:

• A replacement product.

• A full refund.

• A partial refund (where appropriate).

We will cover the return shipping cost for damaged, faulty, or incorrect items.

Change of Mind

If you simply change your mind, you may request a return within 14 days of receiving your order.

The item must be:

• Unused.

• In its original condition.

• In the original packaging.

Unless the item is faulty or incorrect, the customer is responsible for the return shipping cost.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are faulty:

• Personal care products that have been opened or used.

• Items damaged through misuse or accidental damage.

• Products without original packaging where applicable.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Nexalam
Email: nexalamsupport@gmail.com
Phone: +8801715746722
Website: https://nexalam.com/