Shipping Policy

Last Updated: August 2026

Thank you for shopping with Nexalam. We are committed to providing fast, reliable, and secure delivery throughout the United Kingdom.

Shipping Locations

We currently ship to addresses within the United Kingdom.

At this time, we do not offer international shipping.

Order Processing

• Orders are processed within 1–2 business days after payment has been successfully confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive an order confirmation email after placing your order.

• Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

Delivery Time

Estimated delivery times are:

• Standard Delivery: 3–7 business days

Please note that delivery times are estimates and may vary due to courier delays, severe weather, public holidays, or other circumstances beyond our control.

Shipping Costs

• Free UK Shipping on all orders.

• Any applicable shipping charges (if introduced in the future) will be clearly displayed at checkout before payment.

Order Tracking

Where tracking is available, you will receive a tracking number by email once your order has been shipped.

If you have not received your tracking information within a reasonable time, please contact our customer support team.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order.

Nexalam is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Damaged or Lost Packages

If your package arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number

• Photos of the damaged package or item (if applicable)

• A brief description of the issue

We will work with the courier to investigate and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.

Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

• Courier service disruptions

• Extreme weather conditions

• Public holidays

• High order volumes

• Events beyond our reasonable control

We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions about shipping or your order, please contact us:

Nexalam

Website: https://nexalam.com/

Email: nexalamsupport@gmail.com

Phone: +8801715746722